Epos Now earned its place in hospitality. Its hospitality POS records orders, takes payments, tracks inventory, stock and staff, and produces sales reporting that holds up when you actually need to rely on it. If you want a proper system of record for a busy venue, it is a fair choice, and this post is not going to pretend otherwise.
Resk (formerly Elyx) was built in Ireland for a different problem, and it is the one most owners recognise the moment it is said out loud. The report knows. Nobody acts. The data about your margin, your stock variance and your quiet Tuesday sits in the back office being accurate while service happens on the floor. Reporting describes pressure. It does not chase anything.
What Epos Now does genuinely well
The till works during a slammed service. The back office shows sales by hour and by product without a spreadsheet ritual. Stock, staff and payment records live in one place instead of four. For a lot of venues that alone ends years of guessing, because before a real POS the argument about what sold and what walked out the back door had no referee.
Epos Now is good at being that referee. It records what happened, and it reports it clearly. That is the job it was built for, and it does it well.
The gap between the report and the action
Here is the Sunday-night scene. The owner finally opens the weekly report. Margin on food is down a touch. Stock variance on two lines looks wrong. A supplier price has crept up and quietly worked through a dozen dishes. All of it is true, and all of it was already true on Tuesday, when the report first knew and nobody was assigned to do anything about it.
Walk through where that gap actually sits, using an honest comparison.
Calls first. A POS does not answer the phone. When a guest rings mid-service to book, change a booking or ask about a party order, that demand never enters the system of record because it never became a transaction. Resk answers the call, reads the context and moves the next step without pulling staff off the floor.
Payments are recorded cleanly in Epos Now, and that matters. But the recovery loop after a payment fails is a partial story: chasing failed links, unpaid deposits and customers who have gone quiet is not the main product. Someone still has to notice and follow up. Resk tracks payment status, failed links, reminders and deposits in one recovery loop, with your approval on anything that needs it.
Stock and margin are also partial, and it is worth being fair here. Epos Now's inventory and reports do show the pressure. What is left to you is the interpretation and the action: which supplier movement matters, which price to nudge, which order to change. Resk spots supplier and margin movement, drafts the price, order or menu action, and then waits for you to approve it rather than acting behind your back.
Bookings, waitlists and no-show recovery sit outside the product entirely. And the biggest gap is the quietest one: reports show what happened, so the owner still has to decide what to do, every single day. Resk prepares the actions, routes the approvals, updates the connected systems and leaves a receipt showing what was done.
| Capability | Epos Now | Resk |
|---|---|---|
| Hospitality POS and reporting | Yes | Yes, and turns the signals into approvable work |
| AI voice agent for live calls | No | Yes |
| Payment and deposit recovery | Partial, chasing stays manual | Yes |
| Supplier-cost and menu margin action | Partial, owner interprets | Yes, drafted for approval |
| Bookings, waitlists and no-show work | No | Yes |
| One owner brief across the stack | No | Yes |
Choose Epos Now if
- Your main problem is POS, stock, staff or sales reporting.
- You need the system that records orders, payments and inventory, and records them properly.
- Your team already turns reports into daily action without you dragging it forward. Some teams genuinely do this. If yours is one of them, an operator layer will feel like overhead, and you should say no to it.
Choose Resk if
- Reports show pressure but nobody turns them into a short action list.
- Stock, supplier, POS and payment issues get discussed after they have cost money instead of before.
- You want to know what needs checking before service starts, not at the Sunday-night report session.
This is not a rip-and-replace argument. Keep the system of record if it is working. Resk sits around POS and reporting, takes the signals they produce and turns them into work you can approve in a minute: the chase, the reorder, the price check, the guest follow-up. The system of record and the system of action are different jobs.
One honest limit while we are being honest about everyone else. Resk acts on operational leaks. It will not lower your rent, your energy bill or your wage costs, and any software vendor implying otherwise is selling something.
What to measure in a 30-day trial
Run Resk for 30 days next to Epos Now and judge it on evidence, not on this post.
- Which stock, supplier or till issues became same-day action instead of a line in a report.
- Which checks were routed to the right person before they hit service.
- Whether you can see the day's risks and act in a few minutes, without studying reports for half an hour.
If the answer to all of it is "our team was already doing that", you have a rare team and no purchase to make.
Where to start
The free Leak Audit takes minutes. Five quick answers. One clear number. Run the Leak Audit, or book a demo and start the 30-day trial. Your reports already know where the pressure is. The question is who acts on it tomorrow morning.