Intent and tone
Elyx hears if the caller wants a booking, refund, update, complaint or manager, and adjusts the next step.
Voice, memory and payments
Every call understood. Every guest remembered.
Elyx answers in 70 languages, hears intent and tone, pulls context from bookings, POS, payments and guest history, then books, sends deposits or hands off with the full story.
Known guestBooking intentDeposit readyTone changePOS contextCallback
The call is only the start.
The useful part is what Elyx does next: identify the reason, read the urgency, check the guest record, move the payment step and leave your team with clean action.
Payment in the moment
Deposits, payment links and recovery prompts move while the guest is still engaged, not hours later.
Context from your stack
Bookings, POS, payments, customer notes, menus and house rules come into the call before Elyx answers.
Connected to the systems the call depends on.
A caller should not have to repeat what your systems already know. Elyx brings restaurant context into the conversation before it promises, charges or escalates.
Guest memory
Recognise returning guests, preferences, booking notes, past calls, deposits and open follow-up.
Intent and emotion
Spot urgency, frustration, confusion or buying intent, then choose the right flow.
Payments on the go
Send deposits, payment links or recovery prompts while the guest is still on the journey.
Live integrations
Use bookings, POS, ordering, payment, menu and customer systems so answers stay specific.
Intent. Context. Action.
Guest profile
Payment step
Team action